Terms and conditions

1. Who we are

Covimedia LLC (EIN 43-2699291), located in 1000 Brickell Avenue, Miami, Florida, 33131. We film from Buenos Aires, across Argentina and Latin America.

2. What we offer

Event coverage (conferences, masterminds, talks), filming sessions in our studio (interviews, podcasts, on-camera content) and a monthly content team (3-month plans with recurring sessions). The exact scope of each job — what gets filmed, what gets delivered and when — is set in the proposal we send before booking.

3. Booking and payment

For sessions and events: a 50% deposit confirms the date and crew; that deposit is not refundable. The remaining 50% is paid after filming, before the material is delivered.

For 3-month plans (monthly content team): paid in full with a 10% discount, or month by month: each month is paid in advance, the month 1 payment confirms the plan and is non-refundable, and each following month's payment opens once the previous month's sessions are done.

Until the corresponding payment is confirmed, the date or next session stays on hold.

4. Changing the date

Plans: you change it yourself from your link, one session per month, with 72 hours' notice; with less notice, the session is lost.

Single session: you can change the date once, from your portal, up to 72 hours before the session, subject to availability, and your deposit carries over to the new date. With less than 72 hours' notice the date can no longer be changed and the deposit is neither refunded nor transferred, because we can't offer that slot to another client on such short notice; if you want to film another day, it's a new booking with its own deposit. If we're the ones who change it, you lose nothing: you pick another date or we refund what you paid.

Events: write to us as soon as you know. We check the calendar with you and propose possible dates; if the change creates a cost (for example, an already-purchased flight), we tell you before confirming. An event can only move to a date at least one month out.

5. Extra time

If the job needs more time than agreed, we talk it through and agree on it with you before continuing.

6. Delivery

Filmed and edited material is delivered through a Google Drive link, once the corresponding payment is confirmed.

7. Use of the material

The material we film is for the use agreed in the proposal. Unless we agree otherwise, we don't use it for another purpose or publish it ourselves without your authorization.

8. Cancellations

If you haven't paid any deposit yet, you can simply let us know you're not going ahead: there's no charge.

If you already paid the deposit and need to cancel, see the cancellation and refund policy. If you contracted as a consumer and at a distance, you have the right to withdraw within the period the law sets: request it with the withdrawal button at the bottom of every page.

9. Limitation of liability and governing law

What's agreed in each specific proposal and in the service agreement you sign when booking applies.

10. Changes to these terms

If we change them, we'll publish the new version on this page with the update date.