Cancellations and refunds

1. Summary

If you haven't paid anything yet, cancelling costs nothing.

If you contracted as a consumer (for yourself, not for your company) and at a distance, you have a period to withdraw and get back what you paid (section 2).

Outside that case, the deposit that confirms your date is not refunded if you cancel; if we cancel, we refund what you paid or offer you another date.

2. Right of withdrawal (consumers)

Argentina: if you contract as a consumer through the website, by email or WhatsApp, you can withdraw your acceptance within 10 calendar days of contracting, without giving reasons and at no cost, and we refund what you paid (article 34 of Law 24.240 and articles 1110 and following of the Civil and Commercial Code).

Brazil: the Consumer Protection Code (article 49) gives 7 days to withdraw from a contract made outside the business premises, with a refund of what was paid.

To request it, use the withdrawal button at the bottom of every page: no registration needed, and we give you a code for your request right away.

If you contract for your company or business, this consumer right doesn't apply: the following sections and your service agreement apply.

3. The deposit

For sessions and events, the 50% deposit confirms the date and books the team for your project. Outside the case in section 2, if you cancel, the deposit is not refunded. Before cancelling, write to us: we'll see together whether it can move to another date.

For plans, the first payment (month 1 if you pay monthly, or the full discounted payment) confirms the plan and holds your slot; with the same exception as section 2, it isn't refunded either.

4. Date changes

Moving the date (with the notice each service requires, per the terms) is not a cancellation and has no charge, unless the change involves a real cost, such as a ticket already bought: in that case we tell you before confirming.

5. If we cancel

If for a reason on our side (for example, the team can't cover the date) we can't film, we refund what you paid or offer you a new date, whichever you prefer.

6. Monthly plans

Each month is paid in advance and unlocks that month's sessions. A paid month is not refunded once it has started; the next one is only paid when the previous one ends, so there are no advance payments for months that haven't started.

7. Card payments

Card payments are processed by Stripe: COVI doesn't see or store your card details. A refund goes back to the method you paid with; when it shows on your statement depends on your bank or card issuer.

If you have a problem with a charge, write to us before disputing it with your bank: we'll solve it faster.

8. How to get help

For any question about a payment, a cancellation or a refund, write to team@covimedia.com or on WhatsApp, or use the withdrawal button.